PaymavoPaymavo

Troubleshooting

Common issues and how to resolve them. Get your invoicing back on track quickly.

Quick Fixes

Most common issues and their solutions

Can't log in to my account

Try these steps to regain access to your account.

  • • Check your email and password
  • • Try resetting your password
  • • Clear your browser cache
  • • Try a different browser

Invoice not sending

If your invoice isn't being delivered, try these solutions.

  • • Check the email address
  • • Look in spam/junk folder
  • • Verify client's email is correct
  • • Try sending to a different email

Payment not processing

Troubleshoot payment processing issues with these steps.

  • • Check payment link is valid
  • • Verify client's payment method
  • • Check for browser issues
  • • Contact Stripe support if needed

Common Issues

Detailed solutions for frequent problems

I can't see my invoices

If your invoices aren't showing up in your dashboard, check these common causes.

Possible Causes:

  • • Wrong account logged in
  • • Browser cache issues
  • • Account access problems
  • • Data sync delays

Solutions:

  • • Log out and log back in
  • • Clear browser cache
  • • Check account permissions
  • • Wait a few minutes and refresh

My logo isn't appearing on invoices

Logo display issues are usually related to file format or size requirements.

Requirements:

  • • PNG or JPG format
  • • Maximum 2MB file size
  • • Recommended: 200x100px
  • • Pro plan required

Troubleshooting:

  • • Check file format and size
  • • Try a different image
  • • Verify Pro subscription
  • • Clear browser cache

Tax calculations are wrong

Incorrect tax calculations usually stem from settings or rate configuration issues.

Check These:

  • • Tax rate settings
  • • Province/territory selection
  • • Invoice line item setup
  • • Client tax exemption status

Solutions:

  • • Review tax settings
  • • Update tax rates if needed
  • • Check invoice calculations
  • • Contact support if needed

Browser Compatibility

Ensure you're using a supported browser for the best experience

Supported Browsers

Chrome (latest version)
Firefox (latest version)
Safari (latest version)
Edge (latest version)

Browser Issues

Outdated Browser

Update to the latest version

Disabled JavaScript

Enable JavaScript in browser settings

Ad Blockers

Disable for Paymavo domain

Still Having Issues?

Can't find a solution to your problem? Our support team is here to help troubleshoot any issues you're experiencing.