Payment Issues
Troubleshoot payment problems and get your invoices paid faster.
Quick Fixes
Try these solutions first
Check Payment Method
Ensure your client's payment method is valid and has sufficient funds.
- • Verify card is not expired
- • Check if card has sufficient funds
- • Confirm billing address matches
- • Try a different payment method
Wait for Processing
Some payments take time to process. Check the status in your dashboard.
- • Check payment status in dashboard
- • Wait 24-48 hours for processing
- • Look for email notifications
- • Check Stripe dashboard if needed
Check Invoice Status
Verify the invoice is in the correct status and hasn't expired.
- • Ensure invoice is "sent" status
- • Check if invoice has expired
- • Verify payment link is working
- • Resend invoice if needed
Contact Client
Sometimes the issue is on the client's side. Reach out to them directly.
- • Ask client to check their bank
- • Verify they received the invoice
- • Check if they have payment blocks
- • Offer alternative payment methods
Common Payment Issues
Detailed solutions for specific problems
"Payment Failed" Error
If a payment fails, here's what to check:
Possible Causes:
- • Insufficient funds
- • Card expired or blocked
- • Incorrect billing address
- • Bank security restrictions
Solutions:
- • Ask client to try different card
- • Verify billing information
- • Contact their bank
- • Offer alternative payment method
Payment Processing Delays
If payments are taking longer than expected:
Normal Processing Times:
- • Credit/Debit cards: 1-2 business days (Stripe)
- • Bank transfers: 3-5 business days (Stripe)
- • International: 1-5 business days (Stripe, varies by country)
When to Worry:
- • More than 7 business days
- • No email confirmation
- • Status shows "pending" for days
- • Client says they paid
"Invoice Not Found" Error
If clients can't access the payment link:
Check These:
- • Invoice status is "sent"
- • Payment link is correct
- • Invoice hasn't expired
- • Client is using the right email
Solutions:
- • Resend the invoice
- • Check email address
- • Verify invoice number
- • Create new invoice if needed