Get help when you need it
Stuck? Need help? I'm here to get you back on track. Average response time: 2 hours. Personal support from the founder.
Quick Answers
Most questions answered in seconds. Still stuck? I'll get back to you within 2 hours.
How quickly will I get a response?
Average response time is 2 hours. All users get email support with responses within 24 hours. Pro users get priority support with faster response times. For urgent issues, mention 'URGENT' in your subject line and I'll prioritize your request.
Can I migrate my data from FreshBooks, Wave, or QuickBooks?
Yes! We offer free data migration from FreshBooks, Wave, and QuickBooks. We'll import your customers, invoices, quotes, and expenses automatically. Migration takes 5-10 minutes and your data is SSL encrypted and GDPR compliant. Contact us to get started.
How do I report a bug?
Just send an email! I personally read every message. Include steps to reproduce and any error messages you see. I prioritize based on user feedback and impact.
Is my data secure and private?
Absolutely. Your data is encrypted at rest and in transit using SSL/TLS. We use industry-standard security measures, regular security audits, and secure backups. We never sell your data to third parties. You can request complete data deletion at any time.
Do you offer Canadian support?
Yes! We're based in Canada and understand Canadian tax requirements (GST/HST/QST). All support is in English and French. I personally handle support emails, so you get direct access to the founder who built Paymavo.
Does Paymavo integrate with QuickBooks or Wave?
Yes! Paymavo integrates with QuickBooks and Wave (one-way sync from Paymavo to your accounting software). Invoices and payments sync automatically when you create or update them. You can use Paymavo for fast invoicing and keep QuickBooks or Wave for accounting. No double entry required.