Login Issues
Troubleshoot login problems and regain access to your Paymavo account.
Quick Fixes
Try these solutions first
Check Your Email
Make sure you're using the correct email address associated with your Paymavo account.
- • Verify the email address is correct
- • Check for typos in the email
- • Try different email variations
Check OTP Email
If using email login, check your inbox and spam folder for the OTP code.
- • Look in spam/junk folder
- • Check if OTP expired (5 minutes)
- • Request a new OTP if needed
Clear Browser Cache
Clear your browser cache and cookies, then try logging in again.
- • Clear browser cache
- • Clear cookies for Paymavo
- • Try incognito/private mode
Try Different Browser
If one browser doesn't work, try logging in with a different browser.
- • Try Chrome, Firefox, Safari, or Edge
- • Disable browser extensions
- • Update your browser
Common Login Issues
Detailed solutions for specific problems
"Invalid OTP" Error
If you're getting an "Invalid OTP" error, try these solutions:
Possible Causes:
- • OTP code expired (5 minutes)
- • Typo in the OTP code
- • Wrong email address
- • Multiple OTP requests
Solutions:
- • Request a new OTP
- • Double-check the code
- • Verify email address
- • Wait a few minutes before retrying
Google Login Not Working
If Google authentication is failing, try these steps:
Check These:
- • Google account is active
- • Pop-ups are enabled
- • Third-party cookies allowed
- • Browser is up to date
Try These:
- • Clear browser cache
- • Disable ad blockers
- • Try incognito mode
- • Use email login instead
"Account Not Found" Error
If you're getting an "Account not found" error:
Verify These:
- • Email address is correct
- • Account was created successfully
- • You're using the right login method
- • Account wasn't deleted
Next Steps:
- • Try creating a new account
- • Check if you have multiple emails
- • Contact support for help
- • Verify account creation email
Browser Compatibility
Ensure you're using a supported browser
Supported Browsers
Chrome (latest version)
Firefox (latest version)
Safari (latest version)
Edge (latest version)
Browser Issues
Outdated Browser
Update to the latest version
Disabled JavaScript
Enable JavaScript in browser settings
Ad Blockers
Disable for Paymavo domain