Email Issues
Troubleshoot email problems and ensure your invoices reach your clients.
Quick Fixes
Try these solutions first
Check Spam Folder
The most common issue is emails going to spam. Check your client's spam folder.
- • Check spam/junk folder
- • Look for emails from @paymavo.com
- • Mark as "not spam" if found
- • Add to safe senders list
Verify Email Address
Double-check the email address is correct and active.
- • Check for typos in email
- • Verify client's current email
- • Test with a different email
- • Ask client to confirm email
Check Email Filters
Client's email filters might be blocking our emails.
- • Check email filters/rules
- • Look for blocked senders
- • Check quarantine folder
- • Disable aggressive filters
Resend Invoice
Sometimes a simple resend solves the problem.
- • Resend from dashboard
- • Try different time of day
- • Use alternative email if available
- • Check delivery status
Common Email Issues
Detailed solutions for specific problems
"Email Not Delivered" Error
If you get a delivery failure notification:
Possible Causes:
- • Invalid email address
- • Email server is down
- • Mailbox is full
- • Domain doesn't exist
Solutions:
- • Verify email address with client
- • Try alternative email address
- • Wait and retry later
- • Contact client directly
Emails Going to Spam
If emails consistently go to spam:
Why This Happens:
- • Aggressive spam filters
- • New sender reputation
- • Email content triggers
- • Client's email settings
Solutions:
- • Ask client to whitelist @paymavo.com
- • Mark as "not spam"
- • Add to contacts
- • Use alternative communication
Delayed Email Delivery
If emails are taking too long to arrive:
Normal Delays:
- • 1-5 minutes: Normal
- • 5-30 minutes: Acceptable
- • 30+ minutes: Check status
- • Hours: Problem likely
When to Act:
- • More than 1 hour delay
- • Client hasn't received email
- • Multiple failed attempts
- • Urgent invoice needed
Prevention Tips
How to avoid email issues in the future
For You (Sender)
- • Always verify email addresses before sending
- • Use professional email addresses for clients
- • Include clear subject lines
- • Follow up if no response within 24 hours
- • Keep backup contact methods
For Your Clients
- • Add @paymavo.com to safe senders
- • Check spam folder regularly
- • Use a reliable email provider
- • Keep email address updated
- • Provide alternative contact method