Common Issues & Solutions
Quick fixes for the most common problems users encounter with Paymavo.
Email Solutions
Troubleshooting steps for email delivery issues
Check Spam Folder
Invoice emails might be filtered as spam
Verify Email Address
Make sure the customer's email is correct
Resend Invoice
Send the invoice again from your dashboard
Payment Solutions
Troubleshooting steps for payment processing issues
Try Different Card
Customer should try a different payment method
Verify Card Details
Make sure all card information is correct
Contact Bank
Customer should contact their bank if issues persist
Troubleshooting Questions
Common questions about troubleshooting
Why didn't my customer receive the invoice email?
Check if the email went to their spam folder, verify the email address is correct, and try resending the invoice from your dashboard.
I can't log into my account, what should I do?
Try resetting your password using the forgot password link, clear your browser cache, or try logging in using an incognito/private browser window.
A customer's payment failed, what can I do?
Ask the customer to try a different payment method, verify their card details are correct, or have them contact their bank if the issue persists.
My invoice isn't loading properly, what's wrong?
Try refreshing the page, clear your browser cache, or try accessing the invoice from a different browser or device.
My changes aren't being saved, what should I do?
Make sure you're connected to the internet, try refreshing the page, and ensure you're clicking the save button after making changes.
The app is running slowly, how can I fix this?
Try clearing your browser cache, close other browser tabs, or try accessing the app from a different browser or device.